At Byvora, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a clear and straightforward process for returns and exchanges. Here’s what you need to know:
Eligibility for Returns & Exchanges
- Timeframe: Items can be returned or exchanged within 14 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in a resellable condition.
- Non-Eligible Items: Certain products, such as personalized or custom-made items, are not eligible for returns or exchanges.
How to Request a Return or Exchange
- Contact Us: Reach out to our customer support team at Info@byvora.com with your order number and reason for the return or exchange.
- Approval: We will review your request and provide you with a return authorization and instructions.
- Return Shipping: Customers are responsible for the shipping cost of returns, unless the item is defective or incorrect.
- Return Address: Ensure you use the provided address for returns, and include a tracking number for proof of delivery.
Refund Process
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return policy criteria.
- Refund Timeframe: Approved refunds will be processed within 5-7 business days. The amount will be credited back to the original payment method.
- Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
- If you wish to exchange a product for a different size or item, follow the return process. Once we receive the returned item, we will ship the replacement.
- Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund.
Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order to initiate a return or exchange.
- We will cover the return shipping cost for defective or incorrect items.
Contact Us
For any questions or to initiate a return or exchange, please reach out to our customer support team at Info@byvora.com. We are here to help!
Thank you for shopping with Byvora. We appreciate your trust and strive to make every experience a positive one. 😊